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Last updated: October 2025
These Terms & Conditions govern your use of gifting-sorted.co.uk (“Site”) and any purchases you make from the Site. The Site is operated by Gifting Sorted Limited (company no. 13716464), Unit 9, Waters Meeting, Britannia Way, Bolton, BL2 2HH (“we”, “us”).
Contact: hello@gifting-sorted.co.uk.
By placing an order, you agree to these Terms.
Order acknowledgement ≠ acceptance. The contract is formed on dispatch (we’ll email you).
We may refuse/cancel orders (e.g., stock issues, pricing errors, suspected fraud). Any payment taken will be refunded.
Prices are in GBP and include UK VAT where applicable.
Payment is taken at checkout. We don’t store full card details.
Pricing errors: we’ll contact you to reconfirm or cancel with a full refund.
UK orders typically ship via Royal Mail Tracked 48 unless you select another service. Dispatch is usually within 2 working days of payment; Royal Mail aims to deliver in ~2 working days after dispatch. Timeframes are estimates.
You’ll receive a dispatch email with tracking.
Ensure your delivery address is correct. If a parcel is returned (e.g., wrong address or non-collection), re-delivery postage is payable by you.
Risk passes on delivery.
Sent via Royal Mail international or similar partners. Delivery times vary by country and customs. 12–16 working days is a common guide but can be longer.
Customs/import charges: You are responsible for any local duties, taxes, handling or courier fees. We can’t estimate or reimburse these.
You have 14 days from delivery to tell us you wish to cancel, then 14 days to return the items.
Our store policy also allows returns/exchanges within 20 days of receipt for unopened items in original packaging, with proof of purchase.
To cancel, email hello@gifting-sorted.co.uk with your order number and details.
Refunds are made to your original payment method within 14 days of us receiving the goods (or acceptable proof of posting).
Return postage (for non-faulty items) is paid by you. We refund up to the cost of our basic delivery option, not premium shipping.
Gifting Sorted Limited
Unit 9, Waters Meeting
Britannia Way
Bolton
BL2 2HH
Use suitable packaging and a tracked/insured service. You’re responsible for the goods until we receive them. Damaged returns may not be refundable.
Email us first; we’ll process the return and ship the replacement once received (postage may apply).
Personalised or made-to-order items are non-returnable unless faulty. Please check customisations carefully.
Email hello@gifting-sorted.co.uk with photos and your order number. We’ll arrange repair, replacement or refund as appropriate under the Consumer Rights Act 2015 and provide a return label where appropriate.
If your order qualified for free shipping, the initial shipment is free. If returned to us (e.g., incomplete address or non-collection), re-delivery costs are payable by you.
Discount codes must be applied at checkout and can’t be added retrospectively. Offers may be changed or withdrawn at any time. One code per order unless stated.
We aren’t liable for delays or non-performance caused by events beyond our reasonable control (e.g., strikes, weather, customs delays). We’ll try to minimise any impact.
We don’t exclude liability where it would be unlawful (e.g., for death/personal injury due to negligence or fraud). Otherwise, our liability is limited to the price you paid for the order.
Site content is owned by or licensed to us. You may not reproduce or use it without permission.
See our Privacy Policy and Cookie Policy.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
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